Live Desk Pro

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Live Desk Pro

What is Live Desk Pro? It is the newest customer support system that is a must for every business.

What does Live Desk Pro have to offer for your business?

  • It enables you to provide live web support or online help desk service for your customers.
  • It builds a professional impression for your company.
  • It provides automatic customer support.
  • It automatically downloads and stores upgrades in the system.
  • It increases your potential of gaining more customers from the web.
  • It boosts your customer satisfaction resulting to a more dedicate customer group.
  • Customers are more likely to return for more of your products and services.

According to Core Rudl, ď90% of all questions are answered in this knowledge base..." Thus, you can be assured that the system can answer 90% of all your customer inquiries 24 hours a day, 7 days a week.
If you want your business to expand and reach a wider market, providing an effective customer support desk is a must. Customers who call in for support or inquiry expect to be attended to immediately and they expect to get satisfactory answer to their questions. If your business canít provide such customer support, chances are your prospects and even your old customers can be disappointed and frustrated with your service. They might look for other companies where customer support is much better than yours.
How can you use Live Desk Pro in the most efficient way? Live Desk Pro is divided into three main systems: (1) Admin, (2) Operator and (3) User. Consider what each of these system offers:

Admin Features.

  • Regardless of how many different products or services you offer, you can provide a specific department for each. You have the option to add, edit, or delete your departments.
  • Modify your departments according to your own preference. For instance, you can designate an operator for every department. You have the option to use as many operators as you need.
  • Modify your Troubleshooters. Troubleshooters are questions which your customers can choose to troubleshoot the problem.
  • Modify your Knowledgebase. The Knowledgebase uses keywords to allow customers to search for their issues.
  • Modify Announcements. Update your customers with the latest products or discounts that you offer.
  • Modify Downloads. If you want to provide your customers with large files such as PDF, manuals, brochures, etc, you can offer them downloadable files right from the Live Desk Pro panel. Anyone can download the file at any time they want.
  • As the Administrator, you have the authority to view open and closed tickets.
  • An e-mail is sent to the user when a ticket has been responded.
  • Customize the content of your autoresponder email.
  • You can customize the name of your own customer support desk. Call it after the name of your company or whatever name you wish.

Operator Features.

  • As an operator, you can reply to tickets as well as reopen and close tickets.
  • Modify Troubleshooters.
  • Modify Knowledgebase.

User Features.

  • As a user, you can submit a trouble ticket.
  • Choose a specific department to fix the trouble ticket submitted.
  • Check on the status of the ticket filed.
  • Reopen or close ticket.
  • See Troubleshooters designated by the Admin or Operator.
  • See the Knowledgebase designated by the Admin or Operator.
  • Download files in the help desk panel at any time.
  • View the latest updates about the company from the Announcements.
  • See the Popular Knowledgebase Topics to check on the most common problems or issues in the system.

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